🌟 Silvanya Lifetime Exchange Policy
At Silvanya, our relationship with you extends far beyond the moment of purchase. Our Lifetime Exchange Policy is designed to offer flexibility, value, and trust — for years to come.
This policy becomes active after the return window of 7 days from delivery closes, allowing you to exchange your jewelry anytime in the future with confidence.
🔄 How Does It Work?
You can exchange your original Silvanya purchase for a new product at any time after the 7-day return period ends. Whether you’re upgrading your collection, redesigning a piece, or simply want a fresh style — we’ve got you covered.
💎 What You Receive in Exchange
✅ 92.5% of prevailing silver value (per gram) × Net silver weight
The value is based on the current market rate on the day we receive and verify your item.
The exchange value is issued as a Silvanya Gift Voucher with:
A. 3-year validity
B. Usable across all eligible products
📦 What’s Eligible for Lifetime Exchange?
We accept a wide range of products, making our policy one of the most generous in the industry:
| Item Type | Eligible for Exchange |
|---|---|
| Silver Jewelry | ✅ Yes |
| Coins | ✅ Yes |
| Accessories | ✅ Yes |
| Customised Gifts | ✅ Yes |
| Damaged/Used Items | ✅ Yes (subject to purity check) |
⚠️ All items must pass a quality inspection for weight and silver purity. Items severely damaged or modified may be eligible for lower value or refused.
📋 What’s Not Included in Exchange Value
A. Making charges
B. Wastage
C. Stone or other embellishment cost (unless explicitly valued at purchase)
D. Shipping charges, if applicable
📬 How to Initiate the Exchange
A. Contact Us
Email: support@silvanya.in
WhatsApp: +91 73758 30459
B. Package the Item
Ensure it’s safely packed with original invoice (if available).
C. Courier It to Us
Use a reliable, insured shipping partner or request a return pickup (if available at your location).
D. Inspection & Valuation
Our team will verify silver weight, purity, and condition.
E. Receive Your Voucher
We will issue your gift voucher within 5-7 business days after successful inspection.
📌 Terms & Conditions
A. Only original Silvanya products are accepted for exchange.
B. Items must pass our quality check for authenticity and purity.
C. The voucher cannot be redeemed for cash.
D. The silver rate applied will be based on Silver Price @ Jaipur on the verification date.
E. Silvanya reserves the right to modify or discontinue this policy at any time without notice.
💬 Why Choose Silvanya’s Lifetime Exchange?
Because your silver jewelry deserves to be as flexible and timeless as your style. Whether it’s a gift, a memory, or a self-purchase — we promise that its value stays with you. Always.