🔐 Silvanya Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.silvanya.in (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect data about the web pages or products you view, the sites or terms that referred you, and how you interact with the Site. This is referred to as “Device Information”.

We collect Device Information using the following technologies:

  • Cookies – small data files placed on your device, often with an anonymous unique identifier. Learn more or disable at allaboutcookies.org.
  • Log files – track actions and collect IP address, browser type, ISP, referring/exit pages, and timestamps.
  • Web beacons, tags, pixels – electronic files that record browsing behavior.

When you make a purchase or attempt to, we collect your name, billing/shipping address, payment info (not stored), email, and phone number. This is “Order Information”.

“Personal Information” refers to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

By using the Site or purchasing from us, you agree to allow your personal information to be used for the following purposes:

  • Fulfilling and processing your orders
  • Communicating with you via SMS, Email, WhatsApp, RCS, etc.
  • Screening for fraud or suspicious activity
  • Providing order confirmations and customer service
  • Sending promotional messages (if subscribed)

We use Device Information to screen for fraud (e.g. via IP address), improve site performance, analyze visitor behavior, and optimize our marketing campaigns.

SHARING YOUR PERSONAL INFORMATION

We only share your Personal Information with trusted third parties when necessary, including:

  • Shopify – to power our online store
  • Delivery partners – to ship your products
  • Google Analytics – to understand site usage (Google Privacy, Opt Out)

We may also disclose your data if required by law, subpoena, or to protect our rights.

BEHAVIOURAL ADVERTISING

We may use your personal data to serve you relevant ads. Learn more about how this works:

DO NOT TRACK

Please note, we do not alter our data practices in response to Do Not Track signals from browsers.

YOUR RIGHTS

If you are a European resident, you have the right to access, correct, or delete the personal data we hold about you. You can request this by contacting us at the details below.

We process your information to fulfill contracts (e.g. orders), or pursue legitimate business interests. Your data may be transferred outside Europe, including to India, Canada, and the US.

DATA RETENTION

We retain Order Information for our records unless you request deletion.

CHANGES

We may update this Privacy Policy from time to time to reflect changes in legal, operational, or business practices.

CONTACT US

For questions, concerns, or data requests, please contact our Grievance and Nodal Officer:

Silvanya
Manmohan Khandelwal (Grievance and Nodal Officer)
Khandelwal Jewellers,
A-11, 80ft Road, Near Dadu Dayal Sweets,
Mahesh Nagar, Jaipur-302019, Rajasthan, India
Email: care@silvanya.in