By placing an order with Silvanya you agree to the terms below. Please read them before you buy, so we both know exactly what to expect.
1. Returns and exchanges
1.1 How to start a return or exchange
Ask for a return or exchange within 7 days of delivery. WhatsApp or call us at +91 73758 30459 with your order number and the reason.
1.2 Conditions
- The item must be unused, unworn and unwashed, in its original condition.
- All original tags, labels and packaging must be intact.
- Customised items and items marked as final sale can't be returned or exchanged.
1.3 Checking your return
- Once we approve your request, send the product to us from your address.
- When it reaches us, our team checks it. This takes 2–3 business days.
- We may refuse a return that doesn't meet the conditions above.
1.4 Refund, store credit or exchange
After the check, you can choose:
- Exchange: swap for another size or item. If it costs more, you pay the difference; if it costs less, we give the difference as store credit.
- Store credit: the full product value as credit on your Silvanya account, valid for one year.
- Refund: credited to your original payment method (UPI, card, net banking or wallet) within 5–7 business days of the check.
Refunds cover the product value only. Gift wrap charges and delivery charges are not refunded.
2. Cancellations
2.1 Cancelling your order
To cancel, contact us within 6 hours of ordering at care.silvanya@gmail.com or on WhatsApp at +91 73758 30459.
- Before dispatch: we refund the full amount to your original payment method.
- After dispatch: it is treated as a return. We refund the product amount minus the delivery charges both ways, once the parcel is back with us.
2.2 Cancellation by Silvanya
If we have to cancel an order, we refund the full amount to your original payment method.
3. Damaged or incorrect products
- Tell us within 3 days of receiving the order.
- Send an unboxing video and/or clear photos showing the damage or the wrong item and the original packaging. We need this to process your claim.
- Once we've checked it, send the product back to us at our cost. We'll send a replacement or give a full refund, whichever you prefer.
4. General
Photos: our products are photographed under studio light, so colour and texture may look slightly different in normal light. We keep our photos as true to the product as we can.
Dispatch: we usually dispatch within 1–2 business days. Customised or made-to-order pieces can take longer; we'll tell you the timeline in advance.