Welcome to the Help & FAQ section of Silvanya, your trusted destination for premium silver jewelry. We’re here to ensure your shopping experience is smooth, secure, and enjoyable. Below are the most commonly asked questions to assist you better.
🔹 Ordering & Payments
1. What payment methods are accepted?
We accept the following:
· Credit/Debit Cards (Visa, Mastercard, Maestro, RuPay)
· UPI (Google Pay, PhonePe, Paytm, etc.)
· Net Banking (All major Indian banks)
· Wallets (Paytm, Mobikwik, etc.)
· Cash on Delivery (COD) – ₹80 extra
· Direct Bank Transfer
· PayPal (for international orders only; 10% surcharge applicable)
2. Is Cash on Delivery available for all orders?
Yes, COD is available across most pincodes in India except for:
Remote/Non-serviceable areas
Custom-made or personalized items
🔹 Shipping & Delivery
3. What are the shipping charges?
· Pan India shipping is free.
· COD orders carry an extra ₹80 fee.
4. When will my order be delivered?
· Orders are processed in 1–2 business days.
· Delivery takes 4–7 business days, depending on your location.
5. Which courier services do you use?
We ship via:
A. Delhivery
B. FedEx
C. BlueDart
D. DTDC
E. Indian Postal Services (for remote or restricted areas)
6. Can I track my order?
Yes. Once your order is shipped, you’ll receive a tracking link on your registered email/phone within 24 hours.
🔹 Returns & Exchanges
7. What is Silvanya’s return policy?
· You can return a product within 7 days of delivery.
· Item must be unused, in original condition with tags and invoice.
8. What items are not returnable?
· Customized jewelry
· Accessories (due to hygiene)
· Gifts unless damaged or incorrect
9. Can I exchange an item after the return window?
Yes. You are eligible for our Lifetime Exchange Policy. Read below.
🔹 Lifetime Exchange Policy
10. How does the Lifetime Exchange work?
· Begins after the 7-day return window.
· We offer 92.5% of the silver value based on current market rates.
· You'll receive the amount as a Silvanya gift voucher, valid for 3 years.
11. What products are eligible for Lifetime Exchange?
· Jewelry
· Coins
· Silver accessories
· Customized gifts
· Even damaged or broken items
🔹 Product Care & Authenticity
12. Is your silver jewelry authentic?
Absolutely. All our products are made with 925 certified sterling silver and come with authenticity certificates where applicable.
13. How do I care for my silver jewelry?
· Store in airtight pouches or boxes
· Avoid direct exposure to perfumes or moisture
· Clean gently with a silver polishing cloth
🔹 Customization & Gifting
14. Can I request a custom design?
Yes, we specialize in custom designs for:
· Personalized name jewelry
· Engagement & wedding silver sets
· Corporate or festive gifting
15. Do you offer gift wrapping or special packaging?
Yes, all Silvanya products come in premium gift-ready packaging. You can also add a personalized note during checkout.
🔹 International Orders
16. Do you ship internationally?
Yes. Shipping charges vary by country (₹900–₹3000 approx). Contact us via WhatsApp at +91 73758 30459 for rates and estimated delivery time.
17. Are customs and duties included in the price?
No. Customs, duties, or taxes (if applicable) must be borne by the customer.
🔹 Support & Contact
18. How can I contact customer service?
· WhatsApp: +91 73758 30459
· Email: care@silvanya.in
· Instagram: @silvanya.in
Support available Mon–Sat, 10AM – 7PM IST
🔹 Others
19. What if I received the wrong or damaged item?
Please notify us within 72 hours of delivery via WhatsApp with images and order details. We’ll arrange a replacement or refund.
20. Can I cancel an order after placing it?
Yes, only if the product is not shipped yet. Post shipping, it falls under Return/Exchange policy.