Welcome to Silvanya's Help & FAQs. Here are answers to the questions we are asked most. If yours isn't here, WhatsApp us at +91 73758 30459.

Ordering & payments

1. Which payment methods do you accept?

All payments are made securely online through Razorpay:

  • UPI: Google Pay, PhonePe, Paytm, BHIM and any UPI app
  • Credit and debit cards: Visa, Mastercard, RuPay
  • Net banking from all major Indian banks
  • Wallets supported by Razorpay

2. Do you offer Cash on Delivery (COD)?

No. We accept prepaid orders only. This keeps every order fully insured and lets us dispatch faster.

3. Are there any extra charges at checkout?

No. The price you see is the final price. Delivery is free on orders above ₹799; below that it is ₹49.

Shipping & delivery

4. What are the delivery charges?

  • Free delivery across India on orders above ₹799
  • ₹49 on orders below ₹799

5. When will my order arrive?

Orders are dispatched within 1–2 business days. After dispatch, delivery usually takes:

  • Jaipur: 1–2 days
  • Rest of Rajasthan: 3–5 days
  • Metro cities: 4–6 days
  • Rest of India: 5–8 days

You can check the expected date for your pincode on any product page.

6. Which courier services do you use?

We ship with trusted partners such as Delhivery, Blue Dart and DTDC, and India Post for remote areas.

7. Can I track my order?

Yes. Once your order is shipped you'll receive a tracking link on your email and phone within 24 hours.

Returns & exchanges

8. What is Silvanya's return policy?

  • You can return a product within 7 days of delivery.
  • The item must be unused, in original condition, with tags and invoice.
  • To start a return, WhatsApp us at +91 73758 30459 with your order number.

9. What items can't be returned?

  • Customised or personalised jewellery
  • Items marked as final sale

10. Can I exchange an item after the return window?

Yes, under our Lifetime Exchange Policy.

Lifetime exchange & buyback

11. How does lifetime exchange work?

  • It starts after the 7-day return window.
  • We value your piece at 92.5% of its silver value at the current market rate.
  • You receive the amount as a Silvanya gift voucher, valid for 3 years.

See the Lifetime Exchange Policy and Lifetime Buyback Policy for full details.

Product care & authenticity

12. Is your silver jewellery real?

Yes. Every piece is made in 92.5 sterling silver (925). Rose gold and gold pieces are plated over 925 silver.

13. How do I look after my silver?

  • Store it in an airtight pouch or box.
  • Keep it away from perfume, water and moisture.
  • Clean it gently with a silver polishing cloth.

Customisation & gifting

14. Can I request a custom design?

Yes. WhatsApp us for personalised name jewellery, wedding and engagement silver, or corporate and festive gifting.

15. Do you offer gift wrapping?

Yes. You can add gift wrap to your order and include a personal note at checkout.

International orders

16. Do you ship outside India?

International delivery is ₹1,499 to the UAE, Singapore, Malaysia and Hong Kong, and ₹2,499 to other countries. Please WhatsApp us at +91 73758 30459 before placing an international order so we can confirm delivery to your address.

17. Are customs and duties included?

No. Any customs duties or taxes charged by your country are paid by the customer.

Help & contact

18. How can I contact you?

We reply Monday to Saturday, 10 AM to 7 PM IST.

19. I received a wrong or damaged item. What do I do?

WhatsApp us within 72 hours of delivery with photos (and an unboxing video if you have one) and your order number. We'll arrange a replacement or a refund.

20. Can I cancel my order?

Yes, as long as it hasn't been shipped. After shipping, it is handled as a return.